Returns Policy
Important information about returns and refunds
Important Notice
Due to the nature of our products (alternative devices, e-liquids, and nicotine-containing products), we cannot accept returns for safety and hygiene reasons.
Faulty or Damaged Items
Reporting Issues
If your item is faulty or damaged on arrival, please contact us within 14 days of receipt.
Please take photos and email us immediately with details of the issue.
Resolution Process
Once verified, we will provide a replacement or refund, depending on availability.
Refunds
Processing Time
Refunds for faulty items will be processed using the original payment method.
Please allow 5–10 working days for the refund to appear in your account.
Refund Method
All refunds are processed back to your original payment method for security.
For any issues with your order, contact us:
Phone
+44 7708 766609We're committed to resolving any issues quickly and fairly. Please don't hesitate to contact us if you have any concerns about your order.